In the ever-evolving world of vehicle maintenance, managing commercial fleets has become a strategic advantage for repair shops. More than just a service, it is an opportunity to build strong relationships and drive sustainable growth. But how can repair shops make the most of these collaborations?

A commercial fleet consists of the various vehicles a company uses for its operations. This can include vans for local tradespeople, delivery trucks, or specialized vehicles such as those used by Canada Post or Hydro-Québec. For a repair shop, each fleet represents a unique business relationship requiring a personalized approach.

Antoine Janisse, a repair shop coach, explains: "[Translation] Each fleet is different. Whether it's two vans or fifty vehicles, understanding the client’s specific needs is essential." This involves adjustments in logistics, technical training, and even scheduling organization.

Managing fleets offers significant advantages. On the one hand, it helps fill slow periods, ensuring a steady workflow. On the other hand, fleets align with a long-term vision—businesses become loyal to repair shops that provide high-quality service.

Philippe, a training director, highlights: "[Translation] A well-maintained fleet is a stable source of revenue. By offering reliable service, companies return and recommend the shop."

Beyond financial benefits, working with fleets also positions a repair shop as a key player in its local market.

However, managing fleets comes with its challenges. Fleet vehicles can be highly diverse, requiring specialized equipment or training. For example, a shop that wants to service heavy trucks will need to invest in larger garage doors or specialized diesel tools.

Additionally, commercial clients have high expectations. Meeting deadlines, delivering quality service, and proactively managing maintenance schedules are essential. As Antoine points out: "[Translation] It’s not just about price, but about responding quickly and efficiently."

The shift to electric vehicles is profoundly changing fleet management needs. More companies are adopting electric vehicles to reduce their carbon footprint. This presents a major opportunity for repair shops, provided they are prepared to adapt.

This means acquiring new tools and training technicians to work on these specific technologies. Philippe adds: "[Translation] Shops that invest in electric vehicle maintenance now will gain a competitive edge over their rivals."

To make the most of fleet management, a repair shop must focus on transparency and quality service. Establishing clear agreements from the outset, anticipating needs, and maintaining open communication are the pillars of a successful partnership.

Finally, never overlook the human aspect—each fleet is managed by people with whom trust-based relationships must be built.

Fleet management is far more than just a service; it’s an opportunity to become a strategic partner for local businesses while securing the long-term success of the repair shop. For garages ready to take on the challenge, fleets represent a growth engine that should not be ignored.

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