Luc Saint-Amour, a seasoned veteran with over 20 years of experience, emphasizes the growing importance of preventive maintenance. As the manager of workshops in Laval and Mirabel, Luc recently sold his first workshop in Laval to focus more on training within the industry. According to him, today’s customers want to be better informed about their vehicle maintenance needs to avoid costly repairs down the line.

Robin Gemme, president of G-Solpro, echoes this sentiment. A former workshop owner from 2005 to 2020, Robin has developed a software solution designed to help workshops manage preventive maintenance more efficiently. This tool enables service advisors to quickly access essential information, significantly reducing the time spent on each case.

Before implementing this software, Luc spent considerable time manually reviewing each client file to recommend the necessary maintenance. This process could take up to 10 minutes per case, adding to the workload. Thanks to Robin’s software, Luc can now access this information in seconds. “It not only enhances our efficiency but also improves customer satisfaction,” he explains. Clients are often surprised by how quickly they receive tailored maintenance recommendations. This builds trust, as they feel informed and involved in the process.

Consumers are willing to invest in preventive maintenance if they understand its importance. Robin observes that many workshops hesitate to propose such services, fearing that clients may not respond positively. However, clients appreciate receiving relevant information about their vehicle maintenance needs. Luc stresses the importance of educating customers rather than simply trying to sell services. “When information is well-presented, the sale happens naturally,” he says.

Ultimately, the role of workshops extends beyond vehicle repair. It includes educating customers about the importance of preventive maintenance to help them avoid costly repairs in the future.

With digital tools, it is now possible to provide fast and efficient service that satisfies consumers while optimizing the advisors’ time. Preventive maintenance is essential not only to meet customers’ growing expectations but also to improve workshop profitability. In a rapidly evolving technological landscape, the automotive industry must adapt and innovate to remain competitive.