In an airline, captains, co-pilots, and flight attendants are fully aware of the responsibilities entrusted to them. Flying is an enjoyable experience, no matter the destination, because every measure is taken to ensure passenger safety. To achieve this, every crew member must strictly follow the established guidelines and protocols. They are also responsible for informing travelers of safety measures in case of emergencies before takeoff.

Similarly, the mechanics and technicians in our workshops shoulder a tremendous responsibility: the safety of their clients and passengers. During an inspection, they must report any anomalies they detect, whether it is for a repair order or an electronic estimate. Every team member interacting with the client must document all relevant information on the invoice.

It is vital to make customers aware of vehicle components that could lead to serious accidents. If a client refuses a recommended repair, the mechanic should take the time to explain that saving money at the expense of safety is never a good idea. Timely repairs or adjustments can often prevent regrettable consequences and even save lives. Don’t forget to have the customer sign the work order and keep a copy in your records.

Ask yourself this question: Would you feel safe on a plane where the mechanic performed a temporary fix to save money while you’re one of the passengers heading off on vacation?